Case study · UK Linguistic Services
From project management system to AI email agent
A working relationship that started in 2011 with the system that runs the business day to day, and has grown into admin and linguist portals and an AI agent that answers email from live business data.
The challenge
A translation and interpreting business needs quotes, projects, linguists and invoices to stay in step. Over time, the shared inbox had become the bottleneck, full of routine questions about job status, bookings and invoices. Each one meant a coordinator stopping to search several screens and write a reply by hand.
What we built
- The translation project management system: quotes, project lifecycle, invoicing and business reports
- Admin and linguist portals that keep bookings, jobs and linguist records in one place
- An AI agent that reads each incoming email, works out what is being asked and looks up the answer in the company's own SQL database
- Draft replies sent through Microsoft 365, with a person able to review before anything goes out
The result
- One system of record for quotes, projects and invoices
- Routine email questions arrive with the answer already drafted
- Coordinators spend their time on bookings and customers, not searching screens
Find out what you could stop doing by hand
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