Case study · Prism Linguistics
AI that reads every inbound email and runs the workflow behind it
A cloud platform that watches several business mailboxes, uses AI to understand each email, and books linguists, files documents and raises payment requests automatically, with people signing off anything sensitive.
The challenge
Bookings, document submissions, amendments, cancellations and payment queries all arrived by email, across several mailboxes. Staff had to read every message, work out what it was, and re-key the details into the right project before anything could happen.
What we built
- Azure Functions that monitor and ingest email from multiple mailboxes through Microsoft Graph
- AI classification of every message: booking request, document submission, amendment, cancellation or payment query
- Automatic linguist matching by language, service type, location, urgency and availability, driven by configurable business rules
- Incoming documents attached to the right project and case, and payment requests generated automatically
- AI-drafted replies, with human-in-the-loop approval for sensitive legal and medical work
- Monitoring and alerting with Application Insights, GDPR-conscious data handling, and Azure pipelines so prompts and workflows can be updated safely
The result
- Emails are understood and routed the moment they arrive, across every mailbox
- Far less re-keying: bookings, documents and payment requests flow straight into the platform
- Faster, more consistent replies to clients, with people still in control where it matters
Find out what you could stop doing by hand
A 30-minute call, no charge. We'll look at how work moves through your business and point out what's worth automating first, and what isn't.